Refund and Returns Policy

Overview

Timeframe for Returns
- You have 15 days from the date of purchase to initiate a return.
- If 15 days have passed since your purchase, we regret that we cannot offer a full refund or exchange.
- If 15 days have passed since your purchase, we regret that we cannot offer a full refund or exchange.
Eligibility Criteria
- To be eligible for a return, your item must meet the following conditions:
  - It must be unused and in the same condition as when you received it.
  - The original packaging must be intact.
Exemptions
- Certain goods are exempt from being returned:
  - Perishable items (e.g., food, flowers, newspapers, magazines)
  - Intimate or sanitary goods
  - Hazardous materials
  - Flammable liquids or gases

Once we receive and inspect your returned item, we’ll promptly notify you via email. Here’s what you can expect:

Notification of Receipt
- You’ll receive an email confirming that we’ve received your returned item.
- Our team will carefully assess its condition.
Approval or Rejection
- We’ll notify you whether your return has been approved or rejected.
- If approved, your refund process will begin.
Refund Processing
- Upon approval, your refund will be processed automatically.
- The credit will be applied to your original method of payment within the next 7 days

Late or missing refunds

If you haven’t received a refund, first recheck your bank account.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, you should mail your product to the address mentioned in your return request approval.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.